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Quill Productions

Delivery & Returns Policy

Delivery Information + Charges

All sales are made in accordance with our terms and conditions but the notes below are to help you in placing an order.

There is a minimum charge of £5 + VAT

Our processing system is automated, which means that once you place an order no amendments or changes can be made. In this instance please get in contact with our sales team on 01258 818239 and they will be happy to refund your order and place a new corrected order for you.

Delivery charges are VAT-able because we use couriers and business post by Royal Mail and are also inclusive of all packaging materials. We endeavour to send all orders received by 1pm (Monday-Friday) within five working days. For example, if you order on a Friday before 1pm, it is likely you will receive your goods the following Friday. If you order after 1pm, it is likely that your goods will be sent on Monday.

We aim to send all our pallet orders within five working days. However, certain geographic restrictions apply and there may be destinations where the service may take longer (for instance Scottish Highlands).

All carriage is calculated on a weight, size and hazardous or non-hazardous basis. If you are unhappy with your carriage charge, please contact us for a human calculated delivery quote and ordering.If you have difficulty ordering, it may well be because we need to provide you with a specialist carriage quote. Please contact us for assistance.

Likewise, if you are based in the Scottish Highlands, Islands or Ireland, you may prefer to contact us for a bespoke quote so we can obtain the cheapest carriage for you. There are certain products which we sell which fall under a transport “limited quantity” restriction. This means that although they are classed as hazardous goods in large volumes, we are able to send small quantities with a non hazardous courier.

Hazardous Goods

We take health and safety seriously. Hazardous goods are sent with a specialist hazardous courier. If you order hazardous goods, please do take care when opening your goods in case of damage in transit. Please refer to the safety data sheet of the product ordered for handling advice. All hazardous goods deliveries require a signature. Whilst we request that the hazardous courier rings 1 hour before delivery, this is not always possible. Please ensure that you select a delivery address where someone will be available to sign for the goods. If no one is available, the courier cannot leave the goods in a safe place and a therefore a redelivery fee will be incurred. This will need to be paid for before delivery can take place.If you chose not to pay for the re-delivery fee and to instead cancel your order, we will refund you for the goods less the original delivery fee and the fee charged by the courier for the return of the goods to us

Tail Lift Delivery

If you do not have access to a forklift or similar vehicle to remove your items from the delivery lorry then a tail lift surcharge will apply. Please tick the box if you will require a tail lift. If the box is not selected and a tail lift is required then you will be responsible for the additional fees and we may contact you to collect this payment after the goods have been delivered.

Special Instructions

If you have any special delivery instructions, such as restricted access, please advise us so that we can make the necessary arrangements. Special delivery instructions may incur an additional charge (which we will advise you of). Failure to advise of special delivery requirements may result in the courier being unable to deliver and therefore a redelivery fee will be incurred. This will need to be paid for before delivery can take place.If you chose not to pay for the re-delivery fee and to instead cancel your order, we will refund you for the goods less the original delivery fee and the fee charged by the courier for the return of the goods to us.

Overseas Ordering

If you are not in the UK and would like to order, please contact us: sales@quillprod.comPlease note that whilst we are unable to ship certain goods (such as hazardous liquids) overseas, please contact us so that we may put you in touch with one of our trade partners. 

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