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Terms Content~Payment
We accept Credit Card, Debit Card payments and cheques.

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / Solo / Maestro).

The goods will not be delivered until the customer's funds that have been paid to Quill Productions have cleared in full.

Order Notes
Please note that all transactions will be carried out in GBP Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Quill Productions monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Quill Productions reserves the right to decline orders for bulk or high value purchases.

Delivery
Your order will be sent to you as quickly as possible. International orders will be sent to you in the timescale advised when confirming shipping costs.

Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us
Please contact us at the details below:

Postal Address:



Phone:
Fax:
Email:
Web:


Quill Productions is a division of Crocker Enterprises Ltd. Company Registration number 5697837 Registered at Manor Farm, Pulham, Dorchester, Dorset. DT2 7EE. Directors: G S Crocker, P M Crocker.

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner which may harm Quill Productions or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Quill Productions owns the copyright in all materials on this site.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Quill Productions or the property of their respective owners and is protected by United Kingdom copyright laws.

Tradmarks
All trademarks that appear on this site are the property of their respective owners

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Terms and Conditions for the sale of goods~

TERMS AND CONDITIONS FOR THE SALE OF GOODS

 

1. Definitions

‘Buyer’ means the person, firm or company by or on behalf of whom an order for goods is placed.

‘Conditions’ the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

‘Goods’ the articles which the Buyer agrees to buy from the Seller and any goods supplied in substitution for or in replacement or in addition to such goods.

‘Price’ the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.

‘Seller’ means Crocker Enterprises Ltd.

2.      Conditions

2.1   These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

2.2   All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.  

2.3   Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4   These Conditions may not be varied except by the written agreement of a director of the Seller.

2.5   These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued, stipulated or negotiated.

2.6   The Seller’s quotations are not binding on the Seller and a contract will only come into being upon acceptance by the Seller of an order from the Buyer and the Conditions shall be deemed to be incorporated into any such contract.

3.     Specifications

All specifications, drawings and illustrations accompanying the Seller’s catalogues, price lists, advertisements or quotations are stated in good faith as being approximately correct and they shall not form part of any contract for the sale of Goods unless expressly stated by the Seller in writing. Without prejudice to the generality of the foregoing any such specifications drawings and illustrations are subject to alteration or variation by the Seller without notice.            

4.     Warranties

The Seller will (entirely at its option) replace, or take back and refund the purchase price or a fair proportion thereof, any goods ascertained and agreed by the Seller to be defective provided the Buyer shall have given written notice to the Seller of such defects within 10 working days of receipt of the goods.

5.      Exclusion of terms and conditions              

Save to the extent that such exclusion is or shall be rendered void or ineffective by any statute for the time being in force the warranty contained in Condition 4 hereof is given in leiu of any other conditions or warranties whether statutory or otherwise expressed or implied, and no such conditions or warranties are made by the Seller relating to the life or wear of the Goods or their suitability for nay particular purpose or under any particular conditions notwithstanding that such purpose or conditions may be known or made known to the Seller.  The Seller does not make nor is any servant or agent of the Seller authorised to make representation relating to the Goods of their suitability for such purpose or conditions.

6.      Exclusion of liability     

Except as provided in Condition 4 hereof the Seller shall not be liable to the Buyer in respect of any loss or damage or liability whatsoever suffered or incurred by the Buyer in any circumstances howsoever caused and whether as a consequence of arising out of or caused directly or indirectly by any breach by the Seller of this contract or any terms thereof as a consequence of or arising out of or caused by the negligence of the Seller its servants or agents or otherwise howsoever save as to the extent that the exclusion of liability provided for in this Condition is or shall be rendered void or ineffective by any statute for the time being in force.

7.     Price

                Unless the price stipulated for the Goods in any order refers expressly to a fixed price for a specific period such price is based upon present conditions, cost of materials, exchange rates, import duties and transport is subject to reversion by the Seller should there be any variation in any of these items.

8.      Payment and Interest

8.1   Payment of the Price and VAT shall be due within 30 days of the date of the Seller’s invoice.  The terms of payment must be strictly adhered to and the Seller may withhold deliveries in the event of any default on the part of the Buyer.   

8.2   The Seller shall exercise their statutory right to claim interest and compensation for debt recovery costs under the Late Payment of Commercial Debt (Interest) Act 1998.  As such, interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force.  Such interest shall accrue after as well as before any judgment.

8.3   The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

8.4   Time of payment shall be of the essence.

9.     Delivery of the Goods

9.1   Delivery of the Goods shall be made to the Buyer’s address.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.

9.2   The Seller undertakes to use its reasonable endeavours to despatch the Goods on an agreed delivery date, but does not guarantee to do so.  Time of delivery shall not be of the essence of the contract.

9.3   The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

9.4   If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

10.     Acceptance of the Goods

10.1   The Buyer shall be deemed to have accepted the Goods on delivery to the Buyer.

10.2    The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give notification to the Seller within 3 working days of delivery of the Goods of any defects or discrepancies which a reasonable examination would have revealed.

10.3     Failure by the Buyer to make any notification in accordance with Condition 8.2 shall constitute waiver by the Buyer of all claims based on or relating to facts which an examination of the Goods should have revealed or for non-delivery.

10.4     Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract. 

11.     Title and risk

11.1    Risk shall pass on delivery of the Goods to the Buyer.

11.2     Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the Buyer has paid for those goods in full and paid any other amounts due from the Buyer to the Seller in full. This includes payment for interest and costs.

11.3    Until title passes the Buyer insure the Goods at their own expense and shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.

11.4     The Seller may at any time before title passes and without any liability to the Buyer:

11.4.1  repossess and dismantle and use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and

11.4.2  for that purpose (or determining what if any Goods are held by the Buyer and inspecting them)  

enter any premises of or occupied by the Buyer.

11.5     The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.

12.    Patents designs copyright and trademarks

The Seller shall not in any circumstances be liable for any loss, liability or expenses suffered or incurred by the Buyer by reason of the use or resale of the Goods which constitutes an alleged or actual infringement of any patent, design, copyright or trademark, foreign or domestic, vested in a third party and the Buyer will indemnify the Seller against all damages, penalties, costs and expenses to which the Seller may become liable as a result of anything done or omitted to be done by the Buyer which involves or gives rise to any infringement or alleged infringement of any such patents, designs, copyright or trademarks.

13.   Force Majure

The Seller reserves the right to defer the date of delivery or to cancel the contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not related to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Buyer shall be entitled to give notice in writing to terminate the contract.

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